the customer is not always right

the words client and supplier, when we talk about a branding project, tend to poison the process if we do not dispense with the backpack of connotations they usually carry.

the relationship between the two parties on either side of the table should not be understood as that of a superior who is in charge because he is the one who pays and an inferior who disciplinarily obeys orders to satisfy the client's needs. sometimes, what the client wants is not what he needs and the branding expert must be able not only to identify it, but also to communicate it to the client. contravening the client's requests does not necessarily mean going against the project, but it may be doing a great favor to the brand.

let's lose the fear of being able to express our professional opinion, even if it goes in the opposite direction to what we are asked to do. the client must understand that he is not paying us for what we do, but for what we know, and the moment he is able to value the work in this way, the table will no longer be the barrier that separates both parties and will become the board where we work together. in this way we will become what the english call partners, because the client is not always right.

imitation of life

the strong emotional bonds that brands manage to establish with their audiences sometimes make it seem that they behave as if they were people.

the relationship that comes to be established with brands can go beyond the purely rational, transcending criteria such as price or functionality when it comes to tipping the balance in favor of one brand over another. we talk about the personality of the brand, its values or its mission and values, in the same way as we would do when referring to people.

there is a tendency for people to adopt behaviors and attitudes like those of brands in order to achieve the same levels of affinity and empathy as brands. this is personal branding, the adaptation of learnings from years of experience with brands to help people (politicians, independent professionals, etc.) to achieve stronger and more lasting emotional ties with their audiences.

The challenge for the branding expert when facing a personal branding project is to maintain a difficult balance so as not to end up objectifying the person and so that when he/she presents him/herself to his/her audiences, he/she is perceived as real, credible and unique and not as an imitation of life.

author's trademarks

There are municipalities that, when deciding to commission the construction of a bridge, have as a main criterion that the inhabitants of the locality take less time to travel the distance that separates them from the next town.

other municipalities prioritize the bridge as a piece with great personality and decide to commission the project to a renowned architect whose works are immediately recognized. recognized in the literal sense of the word, that is, just by seeing them you know who the author is. the bridge then does not reflect the personality traits of the town, it may even ignore the main needs of the users and in the end it is just another piece in the author's collection. the bridge is identified as the author's and not as a reflection of the personality, life and souls that inhabit that town.

this is also sometimes the case in the visual identity of brands. some clients commission this work to a designer or agency "because they like their designs". it is obvious, but it is good to remember that the visual identity of the brand should be a reflection of the brand's personality and not the personality of the author of the identity. the designer should bend to the needs of the brand, leaving aside the temptation to somehow leave his or her signature.

the professionalism of the designer is measured in a certain way by his ability to be humble and develop a visual identity that fulfills the maxim that it should be related to its author if not identified with the brand.

in my opinion...

when the development of a brand reaches its visual expression, we approach the dangerous zone where everyone has something to say.

there is a moment when it becomes clear that branding is not really an exact science, much less a pseudo-science. it is the point at which the visual expression of the brand is designed. starting from the same concept, the same positioning, values, etc., the designer can come up with different options. if there are several designers working on the same project, these interpretations start to multiply.

all of these possible versions of visual expression of the brand can respond to a greater or lesser extent to the needs that have been previously identified, and

What is certain is that all these possible visual identities will be submitted to the opinion not only of the client, to whom this role legitimately corresponds, but also of practically anyone, whether or not they are aware of the previous steps taken during the creative process.

everyone has an opinion, everyone gives their point of view and our job should be to know how to take each of these opinions in its proper measure. the creative process is enriched with contributions from third parties but the criterion that should prevail at that moment is that of the designer. the ability to discern between the opinions that contribute something to the brand and those that do not, is key for the final result to be optimal. all this is the good and the bad of working on something that is so opinionated. what do you think?

size matters

"the logo is mall, i want it bigger". this sentence has been heard countless times by those of us who dedicate ourselves in one way or another to the visual identity of brands.

This request exposes the generalized idea that the logo is the brand and that the bigger the logo, the better for the brand, but that is a debate that we will leave for another post in this blog.

when a client perceives that his logo is not sufficiently visible, his logical reaction is usually to ask for it to be bigger. sometimes this is the right solution, but it may entail changes that affect other elements of the design, affecting (or detracting from) the final result. when the logo is not sufficiently visible, making it bigger is not always the best solution. it can be made more visible even by making it smaller, placing it in a more appropriate place, treating the colors intelligently or being able to direct all eyes towards it.

The important thing is that the communication between the client and the brand specialist, the designer, etc. is correct: the client normally knows what he wants, has identified his problems and what he should not do is to explain how to solve them, because that is what the brand specialist, the designer, etc. are for.

"don't tell me how to solve your problem, just tell me what the problem is and I will give you a design solution", should be the correct answer to these situations, because the solution that may be obvious in the first place, does not always have to be the best one, since size, in many occasions, matters.

wooden knife

knife of a stick is the name of the blog of razonable and this first post explains why.

at razonable we are dedicated to helping other brands, companies, corporations or individuals, to relate to their customers, shareholders, suppliers, etc., in a way that is most in line with the values that those brands represent. we are dedicated to establishing emotional bonds between brands and their consumers or to reinforcing those that already exist. in our efforts to do this work with the dedication it deserves, we sometimes do not dedicate the time to our own brand that it needs to communicate in the same way that we tell our clients that they should do it.

We have started a new stage with the clear purpose of applying a reasonable razonable a completely renewed website, a quarterly newsletter full of innovative content and this blog to keep our finger on the pulse of everything that interests us related, especially, to emotional branding.

our goal: never again to be able to say that a blacksmith's shop is a wooden knife.